Replacement Parts Request

  1. If you find that you are missing bricks....

    1. Don't Panic: If you notice any missing or defective bricks during the building process, don't worry! We have a "No Builder Left Behind" guarantee.

    2. Check Other Bags/Continue Building: Proceed with building the set as much as you can. Sometimes, the missing bricks might be in the bags for the next step of the build.  Sometimes spare bricks are in other bags.  Please check other bags prior to requesting replacements.

    3. Document Missing Bricks: If you still have missing or defective bricks, take photos of the instructions with the missing/defective bricks circled. Make sure to note the quantity missing/needed on instructions.

    4. Send us a Request for Missing Bricks: Fill out the replacement parts request at the bottom of this page
      • Please include your name and address so we know where to ship the replacement parts. 
      • Include the place of purchase
        • if it was a gift please notate where they purchased (if known) and upload photo of packaging for identification purposes
      • Send the photos as an attachment so there is no confusion what bricks you need. Sample below:


  If this information is missing, we may not be able to complete your order.